Refund policy

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Return & Refund Policy

MC The Black Diamond  ·  Effective August 29, 2026

Overview

At MC The Black Diamond, every piece is curated with precision and care. We stand behind the quality of our home décor and bath collections. Please read our policy carefully before making a purchase.

Eligibility for Returns

We accept returns within 14 days of delivery, provided the item is:

  • Unused and in its original condition
  • In original packaging with all tags attached
  • Not a final sale or clearance item
Non-Returnable Items
  • Bath products that have been opened or used (hygiene reasons)
  • Custom or personalized orders
  • Items marked as Final Sale
  • Gift cards
How to Initiate a Return

Contact us within 14 days of receiving your order with your order number and reason for return. We will provide return instructions within 2 business days.

Refunds

Once your return is received and inspected, approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable.

Damaged or Defective Items

If your item arrived damaged, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Exchanges

We do not offer direct exchanges. Please return your item and place a new order.

Canadian Consumer Rights

As a Canadian business, we comply with applicable provincial consumer protection laws. Nothing in this policy limits your statutory rights.